Quality Assurance
JLGOV defines, establish and monitor project budgets and schedules for end to end performance; selecting actions and milestones and review criteria consistent with the client’s methodologies (e.g. Military STD- 498, Evolutionary Developmental Methodology); linking and integrating overall program management to configuration management and Quality Assurance/Quality Control (QA/QC) procedures and system development plans and methodologies.
JLGOV embraces a corporate quality structure that is applied to all program and task activities. Many activities are already discussed in above sections, such as tracking a multitude of metrics impacting quality. JLGOV is working toward using a proven ISO-9000 tracking tool for process improvement as we actively work to obtain our ISO-9000 certification.
To successfully accomplish the goals and requirements defined by the customer, a customized QA/QC Plan which include specific components that will serve as the foundation for conducting evaluations in all program areas, including but not limited to management, operations, financial and administrative:
- Sound methodology: To ensure that goals are established based on requirements and desired outcomes rather than setting goals based on past or current levels of performance. JLGOV will select indicators of performance and measurement criteria that are as objective in nature as possible. These indicators will be selected in collaboration with the management team responsible for all aspects of the Program.
- Indicator’s correlation with a process or outcome: Clear and concise direction will be provided that identifies performance level expectations and how each relates to the overall program objectives and goals.
- Frequency of measurement: Specific timetables and/or quotas will be established for the measurement of each indicator identified. Scheduled quality control reviews will be part of day-to-day program management and (QA/QC) oversight.
In addition, there is always room for improvement in the QA/QC Plan, based on new initiatives from within or from the customer, including better ways of doing business more efficiently and effectively, and implementing new plans/procedures to carry out identified improvements/enhancements. An Improvement Action Plan (IAP) will also be in place (see Problem Resolution below) to address any changes or problems that may be detected.